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Refund Policy

At Magic Shop Now, we strive to ensure customer satisfaction with every digital purchase. Due to the nature of our products—digitally delivered antivirus software and license keys—we maintain a strict but fair refund policy.

1. Eligibility for Refund

We offer refunds only under the following conditions:

  • You did not receive the product/license key within the promised delivery timeframe (after verifying all details)

  • The license key provided is invalid or non-functional, and our support team is unable to resolve the issue

  • You were charged multiple times for the same product due to a technical error

  • You requested cancellation before delivery, and the product was not yet dispatched via email

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after the key has been delivered

  • The product was purchased in error

  • Incompatibility with your system due to lack of research or unsupported OS

  • You failed to follow the installation or activation instructions correctly

  • You no longer want or need the product after activation

  • You used a temporary or incorrect email address and did not receive the license

3. Requesting a Refund

To initiate a refund request, contact our support team within 48 hours of purchase by emailing support@magicshopnow.online. Please include the following:

  • Order number

  • Product name

  • Reason for refund

  • Screenshots (if applicable)

Our team will respond within 24–48 hours and review your request.

4. Refund Processing Time

If your request is approved:

  • Refunds will be processed back to your original payment method

  • It may take 5–10 business days for the amount to reflect, depending on your bank or payment provider

5. Chargebacks

We encourage you to contact us before initiating a chargeback. Filing a chargeback without attempting resolution through our support team may result in account suspension or blacklisting from future purchases.

6. Contact Information

For any refund-related queries:
📧 Email: support@magicshopnow.online
🌐 Website: https://magicshopnow.online

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